B2B Claims and Resolution Information
This page provides general information only. It does not create a fixed claims deadline, product warranty, refund entitlement or replacement commitment. Transaction-specific inspection, acceptance, notice and remedy terms are determined by the applicable accepted quotation, purchase order, specification, contract and delivery documents.
Report an issue promptly
A buyer should notify the contact identified in the transaction documents as soon as reasonably possible after discovering a product, packaging, quantity or delivery issue. Do not discard affected goods, packaging or records until the responsible party has explained what evidence or inspection is required.
Information commonly required
- Quotation, purchase order, invoice or delivery reference
- Affected product, quantity and batch or packaging identifiers where available
- Delivery date and the date the issue was discovered
- Clear photographs, video, weight records or other evidence relevant to the reported issue
- A description of storage, handling and inspection conditions
Evaluation and outcome
The relevant contracting and fulfilment parties review the submitted records against the agreed specification, acceptance criteria and commercial documents. Eligibility, responsibility and any remedy are confirmed only after that review. Depending on the applicable agreement and verified facts, an outcome may involve corrective documentation, replacement, credit, refund or another agreed resolution; none is promised by this webpage.
Contact
For a transaction involving PurreWhisker, follow the contact and notice instructions in the applicable documents. General website enquiries may be sent to hello@purrewhisker.com.
Frequently asked questions
Does this webpage create a fixed claims deadline?
No. Any applicable notice period is stated in the accepted quotation, purchase order, contract or other transaction document. Buyers should nevertheless report an issue promptly and preserve relevant evidence.
What information should accompany a claim?
Provide the order and delivery references, affected quantity, batch or packaging identifiers where available, and clear photos or other records showing the reported issue.
Is a refund or replacement automatically guaranteed?
No. Eligibility and the available remedy depend on the applicable transaction documents, verified facts, responsible party and agreed acceptance criteria.